Policy

privacy policy

Thank you for entering our store. Our website respects your privacy and seeks to protect your personal data. To learn more, please read the privacy policy below.

This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also mentions the procedures in place to ensure the privacy of your information. Finally, this Policy sets out the choices available to you regarding the collection, use and disclosure of personal data. By visiting the Site directly or through another site, you agree to the practices described in this policy.

Protecting your data is very important to us. Therefore, your name and other information relating to you will be used in accordance with the Privacy Policy. We will collect information when necessary or directly relevant to our dealings with you.

We will retain your data in accordance with the law or use it for the purposes for which it was collected.

You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not revealed unless you have a special electronic account on the site that you access using your username and password.

1 - Data we collect:

We may need to collect your information if you want to place an order to purchase an item from our website.

We collect, store and process your data necessary to follow up on your purchase from our website, to secure any potential demands that may arise later, and to provide you with the services available to us. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile phone number, fax number, payment details, payment card details or bank account details.

We use the information you provide to enable us to process your requests and to provide you with services and information displayed on our site that you request. Furthermore, we will use the information you provide to manage your account with us, to verify the financial transactions you carry out on the Internet, audits of downloading data from the site, identifying site visitors, developing site page designs and/or content, and assigning them to users. We conduct various demographic research and send useful or requested information to the user, for example information about products and services, if you do not object to us being contacted about it. Communication takes place via email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please withdraw from this option at any time.

We may give your name and address to a third party for the purpose of delivering your purchase order to you (for example, a delivery person or supplier).

Our international network agent manages online financial transactions. What you must do is provide accurate and not misleading information to the agent or site, and you must always update it and inform us of changes.

We may be able to store details of your current order on our website but cannot retrieve them directly for security reasons. By logging into your account on the site, you can view the information and details of your purchases that you have requested or will make soon. You can also manage your address details, banking details and any newsletter you have subscribed to. You should also pledge to deal with complete confidentiality when accessing your personal data, so do not make it available to an unauthorized third party. We do not bear any responsibility resulting from the misuse of passwords unless this misuse is the result of a mistake on our part.

Other uses of your personal information

We may use your personal information in opinion polls and marketing research, based on your desire, for statistical purposes while ensuring its complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to any third party. Your email address is not disclosed unless you wish to participate in competitions. We keep survey answers in a place completely separate from your private email.

We may send information about us, or about the site or our other sites, or about our products, sales, sales offers, bulletins, or anything else related to the companies affiliated with our group or our partners. If you do not wish to receive this additional information (or any part thereof), please click on the “unsubscribe” link in any email sent to you, and we will stop sending you this information within seven business days (every day except the Friday, Saturday and national holidays throughout Qatar) from receiving your notification. We will contact you to inquire about information if it is not clear.

We may use some data, while fully maintaining privacy and confidentiality on the site, for other purposes, including verifying users’ locations and following up on their visit to the site or the links contained in the email while they subscribe to receive it, and to provide that anonymous data, which does not allow your personal identification. Actual information, to a third party, such as publishers, for example. However, this data will not personally identify you (because it is not personally identifiable).

Competitions

In connection with any competition, we use data to notify winners and to advertise our offers. You can find more details about the conditions for participation in each competition separately.

Third parties and website links

We may transfer your information to other companies in our group or to our agents and contractors to assist us with related transactions in accordance with the terms of the Privacy Policy. For example, we may use a third party to help us deliver products to you, receive payments from you, and use them for statistical and marketing research purposes or to assist our customer service team. We may need to exchange information with a third party in order to protect against fraud and reduce credit risks. If our company or part of it is sold, we may have to transfer our databases that include your personal information. Other than as set out in this Privacy Policy, we will not sell or disclose your personal data to a third party without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The site may contain third-party advertisements, links to other sites, or frames of other sites. We inform you that we are not responsible for the privacy policy of any third party or the content of those policies applied on other sites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy.

2 – COOKIES

Accepting cookies is not a prerequisite for visiting the site. However, we point out that it is not possible to use the “basket” functions on the site and order any purpose without activating cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the site. Your browser stores these files on your computer's hard disk. Cookies can be used to detect your Internet Protocol (IP) address, saving you time when you are on or want to visit the site. We use cookies for your convenience when browsing this website (for example to remember your identity when you want to amend your shopping cart without having to re-enter your email address) and not to obtain or use other information about you (for example for targeted marketing purposes). You can set your browser not to accept cookies, but this may limit your use of the site. Please be assured that our use of cookies does not contain any personal or private information and is free of viruses. This site uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your computer. The information generated by the cookies about your use of this website (including your IP address) will be transmitted by Google to servers in the United States where it will be stored. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators and provide other services related to website activity and internet usage. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on Google's behalf. Google will not associate your IP address with any other data it holds. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this you may not be able to benefit from the full functionality of the website. By using this site, you agree to Google using your data in the manner and for the purposes detailed above.

3- Safety

We use appropriate security technologies and procedures to prevent any unauthorized or unlawful access, loss or destruction of your information. When we collect data through the website, we store your personal information on a database within a secure electronic server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them by using encryption, such as Secure Sockets Layer (SSL). It is therefore difficult for any hacker to decrypt your information since we cannot guarantee 100% protection. We strongly advise you not to send all credit or debit card details when you communicate with us electronically and without encryption. We place direct physical, electronic and procedural safeguards on the collection, storage and disclosure of your information. Our security procedures require that we sometimes ask you to verify your identity before we disclose your personal information to you. It is your responsibility to protect your password and your computer from any unauthorized use.

4 - Customer rights

If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any errors in your personal data, which is done free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.

Return Policy

Return and exchange policy

Our constant and great concern for customer satisfaction, and as we always look forward to serving our valued customers in the required manner and more, from this standpoint we clarify the policy of exchange, return, and order cancellation to our valued customers as shown.

Because your satisfaction is the focus of our attention and out of concern for your safety, products can be returned or exchanged or the order can be canceled under certain conditions, as will be mentioned.

Our products do not accept returns or exchanges except in the case that the product is damaged or has a manufacturing defect.

A return can be requested within one day from the date the order arrives to the customer.

A replacement can be requested within three days from the date the order arrives to the customer.

Return products that are defective or damaged within one day of receiving the product. (No return fees).

The product must not have been used and be in good condition.

If the customer wishes to return or exchange the product for a reason that is not related to damage to the product, he will bear the shipping cost.

Our store has the right to refuse to receive any product that is damaged and not in its original condition.

Shipping and delivery fees are non-refundable.

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